Guide Protection FAQ

What Is Guide Protection, and How Does It Work?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you can receive a refund or replacement for approved claims. To cover your order, make sure Guide Package Protection is checked before you place your order at checkout.

Guide Protection for 7ohmitdistro

If you opt out of Guide Package Protection, 7ohmitdistro is not liable for lost, damaged, or stolen items.

How Do I File a Claim With Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head here to file a claim.

How Do I Buy Guide Package Protection?

Guide Package Protection will be available to add once you reach checkout. Once added, it will appear at checkout as a product before your order is placed.

What Am I Covered For?

Guide Package Protection covers lost, damaged, and stolen packages.

What Do I Get If My Claim Is Successful?

You can choose either a refund or a replacement for your order.

How Much Does Guide Package Protection Cost?

The cost of Guide Package Protection depends on the total value of your order.

How Long Before My Delivery Is Considered Lost?

If your parcel has not had an updated tracking scan in 5 days, it is considered lost in transit and you can make a claim.

What Happens If My Parcel Is Stolen or Marked as Delivered but Not Received?

File a claim as normal here and Guide will process your claim.

How Long Do I Have to File a Claim?

You have 30 to 45 days to file a claim, depending on the claim type. This period starts from the ship date of the order.